CUNA Operations, Sales & Service (OpSS) Council - A National Organization for Credit Union Operations, Sales & Service Professionals

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Seven Tips for Creating Strategic Digital Signage Content

February 8, 2010 |

It's been said over and over again, a successful digital signage program consists of more than playing broadcast TV in the waiting area, and yet, it is common to fall into this mode of operation when adopting a digital signage program. Content becomes more>

Is Your Team Suffering from ATDDD?

February 3, 2010 |

When employees say, “We can't do that,” “It's our policy,” or “We've always done it that way,” they are exhibiting symptoms of ATDDD – Attention to Detail Deficit Disease. This disease is insidious. It erodes employee behavior and curtails more>

Younger Consumers Driving Up Savings Rate

February 3, 2010 |

Young adults might not be known for their thrifty habits, but the Great Recession has driven home at least one lesson: Live within your more>

Member Spotlight: Kim Luton

January 26, 2010 |

Kim Luton is vice president of lending and member recovery for Del-One Credit Union in Dover, Delaware. Born in Kankakee Illinois, Kim spent more>

Do You Have a Fraud-Response Plan?

January 22, 2010 |

When it comes to disaster planning, most organizations have learned—often through first-hand experience—that the time to plan is before more>

Upcoming Events

2/21 - 2/25/10

CUNA Governmental Affairs Conference - Washington, DC (more)
Kick-off Concert is Presented by CUNA Councils

4/19 - 4/21/10

CUNA Sales & Service Culture Institute - Denver, CO (more)

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In the Spotlight

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In the Spotlight: Kim Luton
Periodically the CUNA OpSS Council will be highlighting one of its members. They will be sharing with us their best practices, biggest challenges, and some tidbits about themselves. (view the archive)